Resolved -
There remain some issues that are related to the update itself, but the problems with worlds losing all their objects are resolved. We're calling this incident complete, and we will move over to looking at update-related issues in crafting and other things.
Aug 22, 03:16 UTC
Update -
We are looking into reports of missing recipes on players, and empty banks and markets in some zones.
Aug 22, 02:47 UTC
Update -
We are continuing to monitor for any further issues.
Aug 22, 02:18 UTC
Update -
Servers are now open. We are watching in case there are any issues.
Aug 22, 02:18 UTC
Monitoring -
All smoke tests have passed and there don't seem to be any player losses on the planets. We are preparing to re-open now.
Aug 22, 02:15 UTC
Update -
We are now going to start smoke testing the servers, wandering around your settlements and hand checking that things look okay.
Aug 22, 01:24 UTC
Identified -
We have a good idea of the root cause and have applied a fix. We are now restoring from the backup taken immediately prior to the event, so that players and planets should be restored with no significant rollback.
Aug 22, 00:45 UTC
Update -
We are continuing to investigate this issue.
Aug 22, 00:08 UTC
Investigating -
We are currently investigating an issue whereby servers did not come up properly after the maintenance window for the new update. This caused a variety of side effects such as duplicate portals, missing GovBots, homesteads, etc. We are investigating.
Aug 22, 00:01 UTC